FAQ
Have Questions? You're not alone. Here are some answers to our FAQ. We're always happy to help if you need more info.
"The gate was open but the office was closed, can someone still help me since someone lives on site?"
No. While this is a business property, it is also a private residence. Business only operates during posted hours. If the office is closed, services are not available, and private residence is not accessible for business needs. We ask that all arrivals, questions, and drop-offs/pick-ups take place during business hours.
"Will my dog be denied if they can't be around other dogs, like non-social/reactive?"
No. Dogs are not required to participate in playgroups. Non-social or reactive dogs are accommodated individually. We may decline care only if a dog poses safety risk due to severe aggression towards other dogs through fencing, aggression toward staff, or extreme anxiety that cannot be safely managed.
"If staff is on site can I drop-off/pick-up on a Wednesday?"
No. Wednesday's are our closed business day, and we do not accept drop-offs/pick-ups. Staff on site are scheduled for animal care only and are not available for front desk services.
Any calls/texts will be answered next business day.
"Will I receive updates during my dogs stay?"
Sometimes. While staff occasionally capture photos or videos during playtime and send them when possible, regular updates are not guaranteed. Our priority is caring for the dogs. If you would like an update on a specific day, please text or call and request one, and we will do our best to accommodate.
"Can someone else drop-off/pick-up my dog for me?"
Yes. Anyone may drop-off as long as a boarding/daycare/trial is already scheduled. For pick-up please let staff know via text/call that someone else is picking up for you. Please also make sure the person picking up is aware of any payment arrangements before arrival.
"Do you respond outside of business hours?"
No. We are a small, family run business. We do our best to respond during our open AM/PM business hours. If we're unable to reply same day due to working in the back, or call/text volume. We ask that you allow up to 24hrs for a response.
Messages are not typically answered outside business hours, except when an immediate response is needed related to a dog currently in our care, or in the event of an emergency.
"My dog has food that needs to be refrigerated or in the freezer do you have that?"
Yes. We have a refrigerator and a freezer available for dogs who require refrigerated or meals to be frozen to ensure freshness.
"Do you charge a fee to take my dog to the vet if needed?"
No. We do not charge an additional fee to transport your dog to the veterinarian. Owners are only responsible for the actual veterinary bill, which would be reimbursed to us when paid on your behalf at time of pick-up.
"I tried to schedule in the office and was told to text or call. Why?"
Scheduling is handled by two designated personnel and is done exclusively through text or phone call. This allows us to manually confirm availability and ensure accurate scheduling. Front office staff are not authorized to schedule appointments in person at this time.