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Policy

Boarding/Daycare & Capacity Policy

For boarding stays, if you need to extend your dog's stay, you must notify us by 5:00 PM on the scheduled pick-up day.

 

If We Are Not Notified- ​

  • If space is available and we are not contacted, an additional $30 fee will be added per day your dog remains in our care without communication.

If Proper Notice Is Given-

  • When advance notice is provided and space is available, no additional fee will be charged beyond standard boarding rates.​

Please read carefully additional fees may apply

Boarding No-Show Policy

If your pet does not arrive on the scheduled drop-off date and we have not received same-day notice up to one (1) hour before closing, the reservation may be canceled and the space released to another pet.

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Due to limited capacity, availability for later arrival dates after cancellation is not always guaranteed.

When Pick Up Is Required Due To Capacity

  • ​If you are informed at the time of booking that the facility is fully booked for the following day, pick up on the scheduled date is required. Dogs must be picked up as scheduled. If pick up does not occur, an additional $50 fee will be added per day until pickup occurs.

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We understand that emergencies can happen. Emergency situations will be reviewed on case-by-case basis at the discretion of RPA.

 

These policies help us manage capacity, staffing, and ensure proper care for all dogs on the property.

Property Damage Policy

Owners are responsible for any damage caused by their dog during their stay. Repair or replacement fees may be assessed based on the extent of the damage, as outlined in the RPA Contract.

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This policy helps us maintain a safe, clean, and comfortable environment for all dogs in our care.

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